COVID-19 Update

Dear Customer,

In these uncertain times with the Coronavirus (COVID-19) outbreak, we wanted to reach out to explain what plans we have in place to ensure we continue to provide our customers with products, technical support and order processing.

Safeguarding Our Team

We are following all the government and NHS guidelines regarding the protection of our staff. We have implemented extra cleaning measures plus distancing protocols within our offices and factory spaces in order to reduce close contact. Staff who can work from home are doing so now. All staff are fully aware of the protocols for self-isolation should they show symptoms the virus, or come into contact with someone who has the virus.

Product Supply

Our own Synectic factory is fully working and are putting in extra hours in order to prepare products as soon as possible for deliveries although our 3-5 day normal turn around period, while being aimed for, cannot be guaranteed.  We have good supplies of raw materials and components. Almost all of the instruments we sell are produced in-house.

Logistics  

While the situation is very fluid at the moment, and most public travel across borders has stopped, freight is still moving – although with some delays for driver testing. Our logistics partners are UK mail for domestic (UK)  shipments and DHL for international shipments. They are monitoring the situation and keeping us informed.  We have the ability to switch carriers where any issues arise and it is practical to do so

Future Government Enforced Closures

Should the government find it necessary to order everybody to stay home (except for medical and food supplies), we have put in place measures for all key staff to work remotely. Our phone system and business systems are cloud-based so we would be able to answer your enquiries, even though we would not be able to ship goods at that time. This means we would be ready to resume normal business once the government lifted the order.   If you need to discuss anything call and Adrienne, Donna or Brian will be happy to help you.   Tel; +44 1204 819021 email sales@synectic.co.uk

Thank you for your commitment to us as your measurement instrument supplier. We hope you, your colleagues and families stay well.  

Yours sincerely,
Adrienne Tonge
Managing Director
Synectic Design Ltd. 

Comments are closed.